The post explains several methods to resolve Mac Outlook not syncing with Exchange Server. So, keep reading till the end of the write-up. Workaround Solution to Fix Mac Outlook Not Syncing With Exchange Server. The database for Outlook profile has been corrupted and there are chances that you have to build a new Outlook profile in Mac Outlook 2011. Is there a way via GPO to disable the option of the 'Work Offline' mode in Outlook 2016? Although I don't get many tickets to come through about this, it is frustrating for me and the user. As we're a school, not everyone is by a phone, so can't walk them through it, and they don't go to other computers often enough to pick up their emails when.
Outlook 2016 For Mac Update
Outlook for Mac facilitates offline working in an Exchange environment. Synchronization between the server and client application is done so that whenever there is any modification in the Server-side or client-side, the change gets updated on the other side. Sometimes, this synchronization process gets affected partially or fully. Due to this, mailboxes are not updated on the server-side as well as on the client-side.
Prominent Reasons Behind this Synchronization Issue
Outlook 2016 Mac Work Offline
Many Outlook for Mac users face this issue, and so we need to realize the causes behind it. We have stated them here:
- Offline Mode: Your Outlook for Mac is in Offline Mode
- Failed to Connect: You failed to connect Outlook for Mac with the Exchange Server
- Cache Issue: Your Outlook Cache is corrupted
- Settings: Settings are not accurately configured
Fixing “Outlook for Mac not syncing with Exchange Server” issue
Now, as you have got the main reasons behind the issue, we will provide you some ways to get out of this issue.
Read Also: What Outlook for Mac Users can do when their Exchange mailbox is full?
- Check Offline Mode
It is the most basic check that you can perform before pursuing any other method. Go to the Outlook menu and check if the Work Offline option is selected or not. If selected, unselect it and check if the synchronization is better now. - Rebuild the Outlook for Mac File
To fix this issue, you should perform the troubleshooting as explained here.
Firstly, close all the Outlook for Mac related processes currently running on the system. Take a backup of the Identities folder of Outlook for Mac in C drive. Then click on Outlook application with Alt key on hold to start the Microsoft Database Utility app. Here, select the identity which you want to recreate and click the Rebuild option to create it. Wait until the process gets completed. - Clear Cache in Outlook
This method works when any specific folder is not synchronizing, but the rest of the Exchange folders are synchronizing with the Outlook. Here is the fix.
First, ensure that there is a connection between Outlook for Mac and Exchange Server. Right-click on the respective Exchange folder which is not synchronizing and click on the Properties option. Now, switch to the General tab and click on the option Empty Cache. Next, check if the folder is synchronized and new items are received in it. - Confirm Exchange Connectivity
The issue can be due to error in connection of Outlook with the correct Exchange Server. You should check it once to confirm if this is the issue. Follow this process:Go to Tools > Accounts in your Outlook for Mac and check over the Exchange Account. If there is an orange indicator against the added Exchange account, then it means there is some issue with it. You can try disconnecting it and re-configuring it. Try connecting it with Outlook on the web and check the status of Exchange Server now. If everything is fine, connect the desired server again.
The above methods are easy and can solve the synchronization issue between Outlook for Mac and Exchange Server. You can give these solutions a try and get rid of that unwanted situation quickly.
How to Retrieve Inaccessible Outlook for Mac Data?
If you are still not able to fix the issue with your Outlook for Mac data file, you can think of converting the OLM file to PST and recover its data. For this, we bring the most promising OLM Converter tool – Kernel for OLM to PST Converter tool, which converts OLM file to Outlook 2019, 2016 & 2013. It also allows users to make secure migration from OLM to Exchange Server and cloud-based platform of Office 365. The tool provides many filter options for users to move only specific data to the destination. Also, it provides complete support to all Outlook for Mac versions including Outlook 2016 for Mac.
You may better understand the OLM to PST conversion process by going through the steps of the tool.
- Run Kernel OLM to PST Converter and use Browse or Search (for automatic search in the selected system drive) option to add the desired number of OLM files for conversion purposes. Click Next.
- After scanning the files, select any mailbox item and view its preview. Now, click the Save option.
Note 1: You can save file items in multiple formats by right-clicking and selecting the required option.
Note 2: With the Find option on the Toolbar, you can perform a deep search for any mailbox item using multiple filters and options. - Choose PST File (MS Outlook) option. Click Next.
- Add filters like email metadata (From, To, Subject), Item Type, and Date Range as required and click Next.
- To manage the converted PST file size, you can use the Split option and also can add a prefix to the store name.
- Browse and add the saving path location for the converted PST file and click Finish.
- The conversion process will get started and soon completes with a confirmation message.
So, conversion of OLM to PST file is quite handy with the Kernel OLM to PST Converter software.
Final Words
Due to the Exchange synchronization issue, Outlook for Mac users may not have the updated information in their mailboxes. This issue can be fixed in many ways. However, if all these methods fail to fix the issue, they can think of recovering Outlook for Mac data using an OLM to PST converter.
More Information
“I have used Microsoft Outlook from the last three months. Yesterday, I was working on Outlook profile, and all of sudden I got an error message like Outlook is Showing Working Offline. I tried to resolve this error many times, but I unable to do so. Now, my Outlook account has become inaccessible. Please, can anyone suggest me a reliable approach to fix this issue.”
When users try to use Microsoft Outlook, sometimes they may encounter an issue that they cannot send or receive email messages. This can be annoying, especially when users want to send or receive something very important. Before go ahead and remove an account or uninstall the existing application, the first thing users must do is to determine whether Outlook client can connect to the internet or not. When Microsoft Outlook is offline, it gets disconnected from a server of email provider and would not be able to restore or send a new message. Therefore, in the upcoming section, we are going to discuss a step-by-step procedure to fix Outlook is showing working offline in a clear way.
Manual Steps to Disable “Work Offline” in MS Outlook
Follow the below described steps to fix Microsoft Outlook error efficiently. The steps will help to resolve Microsoft Outlook is showing up working offline issue. Follow below-mentioned steps:
Fix: Outlook is showing Working Offline
The below given methods will help you to resolve Outlook showing offline issues. Follow the steps carefully wthout making any mistakes.
Open MS Outlook in Your System
- Firstly, go to the Start Menu. Click on the Start button at the left side corner of the window to open it.
- Now, you have to choose Microsoft Office from the given list. Select “All Programs” from the Start Menu bar and you can view the MS Office folder.
- Choose “Microsoft Outlook” within the folder. It will access the Outlook program on desktop.
Disabling Outlook Work Offline Setting
- Now, click on the Send/Receive tab from the menu of MS Outlook window.
- After this, you can disable the Work Offline setting in Outlook. If MS Outlook is now disconnected from the server, users can see the “Work Offline” with red “X” mark shown on it along the left section of the toolbar. Select this option to turn off the Work Offline settings to resolve Outlook is showing working offline.
- Once users have selected the button, the “X” mark will disappear, notice that the Work Offline has been disabled.
- Take note that users can only view this option on Send/Receive tab if MS Outlook is offline or may be disconnected.
- Check the internet connection. Users can send the test email to themselves or to other contacts to verify if MS Outlook is currently online and start working again.
Bottom Line
In this modern era, email is an integrated communication platform. MS Outlook is one of the most preferable email clients being used for business or professional purpose. However, sometimes users may encounter an error message Outlook is showing working offline. Thus, in this blog, we have covered a manual solution to resolve Outlook error problem. Make certain to follow each and every method very cautiously.
When Microsoft Outlook account faces error messages and error code, most probably it can be caused by PST file issues. In case, Outlook PST data file is corrupted or damaged, it is necessary to repair PST file using a reliable application. A software provides 100% guarantee to resolve MS Outlook errors and other issues efficiently.